Refund Policy
Our approach to refunds and your consumer rights under New Zealand law.
1. Nature of This Website
Zoeelbow (zoeelbow.world) provides free informational and educational content about evening routines and daily habits. At this time, the Website does not sell any products, subscriptions, digital downloads, or paid services.
As no purchases are made through this Website, no refund transactions apply. This policy is provided for transparency and to outline our position should this change in the future.
2. Future Products or Services
If Zoeelbow introduces paid products or services in the future, this Refund Policy will be updated to reflect applicable terms prior to any sales being made. Any updated policy will comply with:
- The Consumer Guarantees Act 1993 (NZ)
- The Fair Trading Act 1986 (NZ)
- The Contract and Commercial Law Act 2017 (NZ)
- Applicable provisions of the GDPR where EU/EEA customers are involved
3. Your Consumer Rights Under New Zealand Law
Under the Consumer Guarantees Act 1993, consumers in New Zealand have statutory rights when purchasing goods or services. These rights cannot be excluded or limited by a supplier. If a product or service fails to meet a consumer guarantee, you may be entitled to a remedy including repair, replacement, or refund depending on the circumstances.
These rights apply regardless of any additional policy we publish. Nothing in this Refund Policy limits your statutory consumer rights.
4. Contact for Refund Enquiries
If you believe you have a refund entitlement related to any interaction with this Website, please contact us directly and we will assess your request promptly and fairly:
- By email: community@zoeelbow.world
- By phone: 04 473 9009
- By post: 57 Vivian Street, Te Aro, Wellington 6011, New Zealand
If you are not satisfied with our response, you may contact the Commerce Commission New Zealand or, for disputes under $30,000, the Disputes Tribunal.
5. Changes to This Policy
We reserve the right to update this Refund Policy at any time. The most current version will always be available on this page. The "Last updated" date reflects the date of the most recent revision.